01 Introduction
Welcome to FM DIGIPOWER PVT. LTD. ("we", "our", "us", or "the Company"). We operate the website fmdigipower.com (the "Site") and provide digital marketing, web development, branding, and related professional services (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, engage with our Services, or otherwise interact with us. By accessing or using our Site and Services, you agree to the collection and use of information in accordance with this policy.
Your Consent If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.
02 Information We Collect
We may collect the following categories of information:
2.1 Information You Provide Directly
- Contact details — name, email address, phone number, and company name when you fill out a contact form, request a quote, or subscribe to our newsletter.
- Project information — details you share about your business, goals, or requirements when engaging our Services.
- Communication data — records of correspondence with us via email, phone, or our Site.
- Payment information — billing details provided when purchasing our Services (processed securely through third-party payment providers).
2.2 Information Collected Automatically
- Device & usage data — IP address, browser type, operating system, referring URLs, pages viewed, time spent, and clickstream data.
- Cookies & similar technologies — see Section 05 below for details.
2.3 Information from Third Parties
- Analytics providers (e.g., Google Analytics) that help us understand Site usage.
- Business partners or publicly available sources, where permitted by law.
03 How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Site and Services.
- Respond to your inquiries, requests, and support needs.
- Process transactions and send related invoices or receipts.
- Send administrative information, updates, and security alerts.
- Send marketing communications (with your consent, where required).
- Analyze usage trends and improve the Site and Services.
- Detect, prevent, and address technical or security issues.
- Comply with legal obligations and enforce our agreements.
04 Legal Basis for Processing
Where required by applicable law (including the EU GDPR and India's Digital Personal Data Protection Act), we process personal information on the following legal bases:
- Consent — when you have given us explicit permission.
- Contract — to perform a contract with you or take steps at your request.
- Legal obligation — to comply with applicable laws.
- Legitimate interests — to operate and improve our business, provided your rights are not overridden.
07 Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize the data.
08 Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure servers, and regular security reviews.
Important No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
09 Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal data we hold about you.
- Correction — request correction of inaccurate or incomplete data.
- Deletion — request deletion of your personal data ("right to be forgotten").
- Restriction — request that we limit processing of your data.
- Portability — request transfer of your data to another provider.
- Objection — object to processing based on legitimate interests or direct marketing.
- Withdraw consent — withdraw any consent you previously gave, at any time.
To exercise any of these rights, please contact us at info@fmdigipower.com. We will respond within the timeframe required by applicable law.
10 Third-Party Links
Our Site may contain links to third-party websites, plugins, or services (including our blog hosted at a subdomain). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
11 Children's Privacy
Our Services are not directed to individuals under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.
12 International Transfers
Your information may be transferred to and processed in countries other than your own. We take steps to ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.
13 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the Site after changes are posted constitutes acceptance of those changes.
14 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
FM DIGIPOWER PVT. LTD.
We're here to help with any privacy-related inquiries.